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Frequently asked questions

Frequently asked questions

Lead times, materials, maintenance and configurations — the 150 questions our engineers field most. Filter by machine to see only what applies to your model.

5 QUESTIONS

What is the delivery time for a Prorunner mk5?+

The lead time for Prorunner Mk5 is generally between 8 to 16 weeks*, with custom requirements taking a longer time.

*(this time is an approximation and can be subject to change, when placing an order you will get a definitive delivery time)

What kind of shipments options are there? And what kind of options are there+
How are the products packaged when they go overseas?+

We pack our products on wood with an heat treatment. When the shipment goes overseas we use VCI worthy foil to ensure that the shipment is free of moisture and dust.

Has the wood used for the packaging been treated against pests?+

Yes, all our wood is treated against pests by a heat treatment and meets the world wide ISPM 15 standard.

What is the shipment volume?+

This of course depends on the height of the lift and any accessories ordered. However, each lift can be sent in modules, which means that the volume can be very limited.

Question not covered? An engineer answers faster than you would expect.

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