Frequently asked questions

The lead time for Prorunner Mk9 is generally between 12 to 16 weeks*, with custom requirements taking a longer time.

*(this time is an approximation and can be subject to change, when placing an order you will get a definitive delivery time)

The thickness of the powder coating must be at least between 60µm and 90µm per layer. With a primer and a topcoat, the thickness is at least 120-180µm.

When having an EPD coating, an extra 18-25µm is added.

Actuators that Qimarox use without UL/CSA classification, are underneath the 100VA and are thereby usable when using a Class 2 Power Supply and/or is secured with for example product number 9000-41042-0100400 of Murr Electronics.

The machines are not suitable for temperatures above 40 degrees Celsius. Its components have not been rated or classified for use in such high-temperature environments. Operating the machine beyond this limit may lead to performance issues, accelerated wear, or component failure. For applications requiring higher temperature resistance, get in touch with Qimarox.

The machines are not available in a hygienic version. It has not been designed or constructed to meet the specific requirements necessary for hygienic applications. As alternative we can supply a stainless steel version and for the Prorunner mk5 a Wash Down version is available.

The machines can be configured in multiple variants for use in moisture environments or when the machines are cleaned with water. To ensure durability and performance, materials and protective coatings resistant to corrosion are essential. Proper selection of components, such as EPD coating, stainless steel or the Wash Down variant, can prevent material degradation.

The machines can be configured in multiple variants for use in environments involving saltwater exposure. To ensure durability and performance, materials and protective coatings resistant to corrosion are essential. Proper selection of components, such as stainless steel or EPD coating, can prevent material degradation. For applications requiring salt water resistance, get in touch with Qimarox.

The machines can be supplied without the inclusion of zinc material. If desired, alternative materials or coatings can be used based on specific requirements. For applications requiring no zinc parts, get in touch with Qimarox.

The machines are not designed for cleanroom use.

The machines can be used in dusty environments. It is crucial to adhere to the prescribed maintenance schedule to ensure optimal performance and longevity. Dust accumulation can impair functionality, leading to increased wear and potential failure. Regular maintenance helps prevent these issues, safeguarding operational efficiency and reducing downtime. Compliance with the maintenance plan is essential for sustained reliability and safety. Please note that the machine can not be used in ATEX environments.

The machines has not been tested or calculated for seismic regions. Structural integrity under seismic loads is unverified. Design modifications or anchoring may be necessary for compliance and safety. Until then, operate with caution in high-seismic-risk areas.

The belt wear is reliant on a large number of factors like environment, product weight, speed of the machine, running ours etc. This is why the user manual states to check the belt every week on wear, damage, noise and connections (to the carrier) and act accordingly.

EPD coating is a pretreatment before powder coating, which makes the coating more resistant to e.g. moisture environments.

Yes, the machine can be supplied with EPD (KTL) coating.

Brackets can be mounted in both orientation. The customer can implement whichever is easier.

The machine needs to be anchored to the floor, see documentation. Above 4 meters height the machine also needs to be anchored every 4 meters to a solid structure for sideways stabilization.

This depends on the motor and the customer’s preference. We use brake voltage 400V AC as standard.

Yes, the standard lifts require pneumatics for the safety drop pins. However, the drop pins of the mk10(-PS) are also available as electric versions, making the mk10(-PS) pneumatic-free.

Yes, this is possible. However, the lift needs to be recalculated to see if the gear motor still meets the requirements. It might be needed to equip the machine with a new gear motor. Always consult Qimarox for changes.

Yes, it is possible. The conveyor must fall within the specifications of the vertical conveyor (see specifications).

No, these machines are not available in stainless steel. However, we can supply stainless steel feet and colored parts are available with KTL coating for extra corrosion protection.

The maximum (top) in/outfeed level is 10.8m when using an Qimarox conveyor.

No, this model pallet lift works with two flat belts, which result in low noise operations and less maintenance than conventional chains.

The Prmk9 can handle a maximum load of 1,500 kg, including both the conveyor and the product.

The mk9 is delivered with a drop-down safety mechanism, which is not removable. This system is operated by compressed air and can not be made electrical at this moment. If an electrical drop-down system is required please use our Prorunner mk10.

No, The Prorunner mk9 is designed to work with an automated conveyor system and may not be loaded manually or with a forklift.

We recommend at least 500mm clearance at the back side and 200mm at the left and right side.

Qimarox can supply a roller conveyor or a chain conveyor. There is also a possibility of mounting an OEM conveyor. Please contact our sales representative for further info.

We can supply a gearmotor with encoder. However, we do not recommend using the encoder for positioning. The Prorunner mk9 uses a winding pulley; therefore, the covered vertical distance varies with every rotation.

It is strongly advised to only use belts supplied by Qimarox to ensure the machine can be operated safely. Qimarox is not responsible from any issues that arise from using non original parts.

To know if this is possible we need to have more information on the I/O module to use so we can check if it can be mounted on the same location as our standard unit or if we need to make changes to the design. In every situation additional cost can apply and it may also effect delivery time. Preferred is to stick with the standaard options supplied by Qimarox.

Leaving the unit out will also generate additional cost as it would require a change request. Ask your sales representatives for the possibilities.

This depends on the motor and the customer’s preference. We use brake voltage 400V AC as standard.

Yes, the standard lifts require pneumatics for the safety drop pins. However, the drop pins of the mk10 and mk10-PS are also available as electric versions, making the mk10 and mk10-PS pneumatic-free.

Bearings we have installed do not need to be lubricated. Installed bearings are sealed bearings (ZZ and 2RS) and are factory-filled with grease. They cannot be re-lubricated. These bearings have a maintenance-free lifespan. Re-lubrication is not necessary; instead, in case of wear or reduced performance, the bearings should be replaced.

The machines are not suitable for ATEX environments. It has not been designed or certified for use in explosive atmospheres as defined by ATEX standards.

The Prorunner vertical conveyors always carry the CE certificate from Qimarox. When the system integrator incorporates the lift into a larger system, they must issue a CE certificate for the entire system to ensure overall compliance.

Yes this is possible, there is a cable channel available.

The valve is located at the bottom, backside of the machine, under the cover next to the gearmotor.

By not using a counter weight it’s possible to have more flexibility for your lay-out as pallets can go in and out in each direction. Anther factor is cost, on engineering, material and maintenance. For each different application the weight would be different and by adding moving parts maintenance becomes more expensive. Also the counter weight would need safety pins for person safety when entering the safety zone.

All these additional costs will not compensate the slightly higher cost of a stronger gear motor.

Yes, We can deliver this machine in the RAL colour of your choice.

Please check with your sales representative the implications on cost and delivery time.

No, our vertical conveyors are designed to work within an automated conveyor system.

Yes this is possible but we strongly advise you to make use of our experienced technicians on site (ask our sales department for the options in your region). If this is not possible Qimarox supplies the assembly instructions.

FCA/CIF/DDP/DAP

We pack our products on wood with an heat treatment. When the shipment goes overseas we use VCI worthy foil to ensure that the shipment is free of moisture and dust.

Yes, all our wood is treated against pests by a heat treatment and meets the world wide ISPM 15 standard.

This of course depends on the height of the lift and any accessories ordered. However, each lift can be sent in modules, which means that the volume can be very limited.